FAQ’s

Customer Care FAQ's

All you need to Know about shopping on Ellementco.com

Some of the most common FAQ’s:

DELIVERY

Delivery depends on the location we are delivering to. Once you put in your postcode, the website will generate the cost of delivery depending on the total weight and location.

We ship worldwide! So if you think any of our products are a perfect gift for a friend, or just want to treat yourself to some goodies, go ahead and add to cart!

Depends on the location of delivery. Our main agents include Aramex, Bluedart, FedEx and DHL.

Yes, you sure can! Spread the love all over. E-mail us to arrange a personalized note/card to be added to the gift boxes/ product of your choice. hello@ellementco.com

If you do not receive your order within the expected time, contact us. hello@ellementco.com with your order reference number sent to you at the time of purchase and your phone number. We’ll check with our agents and get back to you.

Contact us to request for this service. If you haven’t found the right answer to your question, please contact our Customer Care at care@ellementco.com

PRODUCTS

We put in a lot of care, passion and detail while curating the products listed on this website for your easy and long lasting use. All our products are manufactured under strict regulations and go through vigorous quality control before they are ready for retail. If you have any questions regarding our products please email hello@ellementco.com

GIFT

It’s very easy, you just need to enter his or her shipping address before proceeding to payment. We assure you that you won’t find any price tags in your order if you click on the gift option, neither on the items nor on the shipping document. The invoice, in pdf format, will be only available on your order status website. If the receiver of your gift is outside from your country, we remind you that you have to place your order from the Ellement Co. website of the receiver’s country by selecting “change shipping country”. hello@ellementco.com

Write to us at gift@ellementco.com we can make you a personalized post-able gift card with a specific shopping code used at check out!

PERSONAL SHOPPER

Ellement Co. has a special team of personal shoppers available with regard to the technical specifications and fit of every single product, and is continually updated about the trends and styles in the current collection. Contact our personal shopper via email on gift@ellementco.com your requirements and we’ll guide you on how to get your perfect gift. Our personal-shopper service is available from 7 days a week, from 12:30pm to 6:30pm IST.

RETURNS

Unfortunately, given the nature of our products we do not accept returns and exchange. If you haven’t found the right answer to your question, please contact our Customer Care at care@ellementco.com

ORDER

Email us at care@ellementco.com and if the order has not been personalized/dispatched we’ll do our best to keep you happy!

Please note: changes are not always possible and this depends on a case-to-case basis.

PAYMENT

On ellementco.com you can pay via:

  • Debit Card
  • Credit Card
  • Net Banking
  • Wallets
  • Paypal

For payments made via credit card & net banking 2% of your bill is charged. Debit cards go free.

Of course it is. Payment is completely secured by one of the most important global certificate authority which is TrustWave. Further more all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe. If you haven’t found the right answer to your question, please contact our Customer Care at care@ellementco.com

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