FAQs
DELIVERY
- Are you able to deliver internationally?
Yes, we offer worldwide shipping! Whether you're looking to surprise a friend with our amazing products or indulge in some goodies for yourself, simply add them to your cart. The shipping cost will be determined at checkout based on your address and the weight of your package.
If you have any inquiries about customs duties or additional taxes at your destination, please feel free to contact us. We'll make every effort to provide you with a pre-confirmation of costs. Simply email us at orders@ellementco.com with your order number and question, and we'll assist you promptly.
- WHO HANDLES MY DELIVERY?
We work with Shiprocket as our shipping partner, but the specific courier partner for your order depends on factors such as weight and delivery location. After placing your order, you will receive an initial confirmation email, followed by a dispatch email containing your tracking ID and invoice details.
- Is it possible to order from one country or location and have it shipped to another?
Absolutely! Just make sure to provide separate billing and shipping details during the ordering process. Additionally, please ensure that you include the complete address and contact information of the recipient for successful delivery.
- I still haven't received my order. What steps should I take?
Feel free to contact us by sending an email to orders@ellementco.com, including your Order ID, or you can reach us by phone at +91 8879612123.
- Is it possible for me to select the specific time and date for the delivery?
We will make every effort to fulfill your preferences. Kindly contact us via email at orders@ellementco.com mentioning your Order ID, or you can reach us by phone at +91 8879612123.
PRODUCTS
Our team invests a great deal of effort, enthusiasm, and meticulousness in selecting and assembling the products available on our website, ensuring they are convenient and durable for your use. Each product undergoes rigorous quality control and adheres to strict manufacturing regulations before it reaches the retail stage. If you have any inquiries or need further information about our products, please don't hesitate to reach out to us at orders@ellementco.com.
GIFTS
- Can I purchase a gift card?
Absolutely! We offer personalized gift cards tailored to your budget, complete with a special message from you. To learn more and give your loved ones the unforgettable #EllementExperience, please email us at orders@ellementco.com.
RETURNS
- CAN I RETURN THE ITEMS BOUGHT ON THIS WEBSITE?
We apologize for any inconvenience, but due to the nature of our cosmetic products, we are unable to accept returns or exchanges once they have been opened. If you have any further inquiries or concerns, please don't hesitate to reach out to our Customer Care team at orders@ellementco.com. We are committed to providing the best possible assistance and finding a resolution for you.
ORDER
- I recently made a purchase and would like to make a modification to my order. Is it possible for me to do so?
If you email us at orders@ellementco.com along with your Order ID, we will try our utmost to accommodate your request, provided that the order has not yet been shipped.
Kindly note that changes may not always be feasible, as this will vary depending on the specific circumstances of each case.
- I recently made a purchase and now I want to cancel it. Is it possible to cancel my order?
Additionally, we offer various payment methods including Debit Card, Credit Card, Net banking, Wallets (Paytm), PayPal, and Cash on Delivery.
PAYMENT
- IS MY PAYMENT SECURE?
Absolutely! Your payment is fully protected through our trusted partner, CC Avenue. Rest assured that all the information you provide during the purchase process is handled in accordance with privacy laws and regulations. Our website is equipped with robust spam and virus controls, ensuring safe navigation. If you have any further inquiries or concerns, please don't hesitate to reach out to our Customer Care team at orders@ellementco.com.
