Shipping policy

DELIVERY

Are you able to deliver internationally?

Yes, we offer worldwide shipping! Whether you're looking to surprise a friend with our amazing products or indulge in some goodies for yourself, simply add them to your cart. The shipping cost will be determined at checkout based on your address and the weight of your package. If you have any inquiries about customs duties or additional taxes at your destination, please feel free to contact us. We'll make every effort to provide you with a pre-confirmation of costs. Simply email us at orders@ellementco.com with your order number and question, and we'll assist you promptly.

Who handles my delivery?

We work with Shiprocket as our shipping partner, but the specific courier partner for your order depends on factors such as weight and delivery location. After placing your order, you will receive an initial confirmation email, followed by a dispatch email containing your tracking ID and invoice details.

Is it possible to order from one country or location and have it shipped to another?

Absolutely! Just make sure to provide separate billing and shipping details during the ordering process. Additionally, please ensure that you include the complete address and contact information of the recipient for successful delivery.

What steps to undertake if I haven’t received my order?

Feel free to contact us by sending an Email to orders@ellementco.com, including your Order ID, or you can reach us by Phone/WhatsApp at +91 8879192878

Is it possible for me to select the specific time and date for the delivery?

We will make every effort to fulfil your preferences. Kindly contact us via email at orders@ellementco.com mentioning your Order ID, or you can reach us by Phone/WhatsApp at +91 8879192878